John Brown, General Manager of the long-established HARLOW company, says

“It wasn’t just a question of buying some software. We needed to ensure that we chose a Supplier Company who not only understood our Industry, but one with whom we could form a long-term working partnership. We have made great strides forward since implementing WinSIMS across our network, especially in the Operations area, and this success is being carried through and rolled out into other business areas.”

“The relationship with ACA Systems has progressed exactly as we hoped and planned for.”

Ultimate Security Technologies Ltd are based in Ardee, Co Louth. Director Bobby Corrigan says “Our new software systems have greatly improved our fluency and efficiency in handling callouts and maintenance visits. We are easily able to prioritize calls according to the required response level. We are also moving away from paper files, and are scanning key documents into the WinSIMS program, so that everyone has access to them instantly.”

Enfield Alarms, the well-established Co Meath installers, used an old DOS database to keep their customer and accounts records. Martina Tyrrell, Enfield’s accounts administrator says “WinSIMS is a huge improvement over our old system. We even have our dockets scanned into the system, so I don’t have to get off my backside any more to look for information!”

Thameside Fire Protection Co Ltd have been an ACA customer since 1999.

Financial Director Gareth Burnall says, “We can recommend ACA wholeheartedly. We have worked together as Business Partners for some time now, and the administration systems have been installed, enhanced and strengthened according to our demands.”

“Many of you will know that we specialize in Fire Detection, Extinguisher, Sprinkler and other related systems. Our admin systems have been developed with ACA, to ensure full compliance with ISO, BAFE, LPS and other approval bodies.”

Barry Luen, Allcooper Financial Controller says, “In today’s world, margins are getting smaller and customers’ needs and expectations are getting larger. To meet these challenges, we took the decision to invest heavily in IT.”

“At Allcoopers, we need to utilize our resources to the maximum. The WinSIMS suite of programs reduces the amount of input across the company, as data is shared between programs, which speeds the information flow around the Company. Both of these points allow our employees to do more “customer-facing” chargeable work, rather than several departments having to enter the same data again and again, as with other software packages.”

“At any stage of any job – whether installations or monthly servicing – WinSIMS lets us know where we are and what we have to do to meet our targets.”

“ACA’s WinDMS product has enabled us to reduce the size of our customer files, by electronic storage. This enables us to provide a better service to our customers, as records can be recalled with a click, rather than spending time trawling through files.”

“Last year also saw the introduction of WinSPECS which replaced our spreadsheet pricing system, and enables us to monitor the performance of our sales team.”

“Affordability of the software alone, should not be the main reason for its adoption. A proper training program should be worked out to provide a smooth changeover from your Company’s old systems. Allcooper worked out the training requirement with ACA Systems, at department and individual levels.

“All this has meant a 100% increase in staff, supporting a 200% company growth since WinSIMS was introduced. Many time-consuming jobs such as monthly servicing performance reports or service invoice batches, are done in minutes rather than days.”